Are you passionate about social mission organizations? Do you have a master's degree in social work, psychology, or counselling and want to make a difference in the lives of people with pain? Are you excited by the idea of supporting volunteers who provide one-on-one coaching to people in pain? This might be the job for you.
Pain BC is a registered charity whose mission is to enhance the well-being of all people living with pain through empowerment, care, education and innovation. Our priorities include prevention and early intervention, education and empowerment, health care practice improvement and systems change, as well as stigma reduction and research.
Major duties and responsibilities
The Clinical Counsellor is accountable to the Director of Support Services for the continuous improvement and delivery of all services pertaining to Pain BC’s Coaching for Health (C4H) program. The C4H program is a free telephone coaching program designed to help people living with pain learn self-management skills, regain function and improve their well-being. It has been shown to improve patients’ confidence as active participants in their own health.
The primary purpose of the Clinical Counsellor’s role is to ensure the C4H program is delivered in a safe, consultative, trauma-informed, and evidence-based manner. This involves providing training and supervision to our volunteer coaches by responding to ad-hoc requests, running debrief sessions, and monitoring the quality of coaching being provided. The Clinical Counsellor also oversees the client journey from referral to pairing, delivery and evaluation. The role contributes to the evolution of the portfolio and Pain BC’s leadership role in transforming the way pain is understood and treated.
Specific responsibilities include:
- Program delivery – Responsible for the day-to-day operation of the C4H program, receiving client referrals, pairing coaches with clients, and providing support to coaches and clients as needed.
- Program design – Works with the guidance of the Support Services Director to drive continuous improvement in the C4H program’s impact, cost, scope, and quality of service.
- Coach support – Responds to ad-hoc requests from volunteer coaches. Runs individual and group debrief sessions to provide clinical guidance to coaches and share best practices. Educates coaches by organizing additional training opportunities and managing the delivery of annual coach training. Oversees the quality of coach notes and addresses any gaps in coach skills.
- Client support – Responds to ad-hoc requests from clients. Manages the pipeline from referral to pairing and completion, ensuring that service levels are maintained.
- Program quality and engagement – Ensures high quality program delivery through client support, case documentation, process documentation, risk mitigation and continuous improvement. Conducts group video educational sessions regarding popular C4H questions or topics. Works with colleagues to increase the reach of the program.
- Practicum student coordination – Provides a positive experience across the span of student practicums, including training, ongoing clinical and coaching support, and evaluation and departure.
- Relationship management – Fosters and maintains relationships with internal and external stakeholders and partners, including community and health care organizations.
- Support services – Provides support to colleagues in the delivery of the other Support Services programs on an as-needed basis, with direction from the Support Services Director.
Requirements and qualifications
- A clinical counsellor designation from the BCACC or equivalent training and experience
- Minimum 4 years’ experience in social work, counselling, psychology, or a related discipline
- Minimum 2 years’ experience supervising volunteers
- Experience in remote service delivery required
Key skills, knowledge and abilities
- Social work clinical skills, including crisis counselling, brief therapeutic interventions, and helping clients manage loss and grief
- Comprehensive knowledge and understanding of emotional and mental health issues related to illness, injury, and cultural dynamics
- Ability to use initiative and exercise judgement as required
- Ability to work independently on complex matters
- Knowledge of community resources, such as social, health and welfare programs, legislation, and policies
- Demonstrated ability to assess a client’s situation, needs, and risk on the biological, psychological, social, and spiritual dimensions
- Understand the frameworks used by various health care disciplines
- Relationship management
- Quality and continuous improvement
- Problem solving and decision making
- Communication skills across various stakeholder groups
- Foreign language capacity an asset
- Director, Support Services
Compensation and work context
This is a full-time, permanent position. The compensation range for this position is $60,000 to $75,000 per annum with a competitive benefits package, including RRSP matching and four weeks of paid vacation per annum. We expect to pay a starting salary of $63,000 for this position but will consider experience and skills in our decision.
Due to the COVID-19 pandemic, the successful candidate will work remotely from their home. The successful candidate will need to provide their own home office and will be responsible for providing their own computer and phone. A stipend will be provided to cover internet and phone service if the successful candidate will be required to work from home.
Pain BC invites applications from underrepresented communities, including communities of colour, Indigenous communities, and LGBTQ2S communities.
Specific inquiries about this posting can be sent to Dan Silveyra, Director of Operations at email@example.com. This posting will remain available until the position is filled. Only those candidates selected for an interview will be contacted.