Communications Coordinator - Bilingual (French/English)

Are you passionate about social mission organizations? Are you a fluent French and English communications professional who wants to make a difference to people living in pain? This might be the job for you.

Pain BC is a registered charity working to improve the well-being of the 1 in 5 people living with chronic pain in BC and across Canada. Our priorities include prevention and early intervention, education and empowerment, health care practice improvement and systems change, as well as stigma reduction and research. 

Partnerships are the cornerstone of our organization; we catalyze strategic alliances with other non-profits, government, health authorities, patient groups, research institutions and the business sector in order to advance our mission. 

Learn more about Pain BC and our national multi-stakeholder action network, Pain Canada.
 

About the role

The Communications Coordinator – Bilingual is responsible for supporting the projects, campaigns and activities outlined in the communications plan. The role works closely with Communications team to plan, create, and implement communications deliverables for Pain BC and our national action network, Pain Canada.

The primary purpose of this role is to support Pain BC’s external communications efforts in both English and French. This includes day-to-day management of its social media presence, its websites, and various newsletters; liaising with internal and external stakeholders to create and deliver pain-related content; and building and maintaining positive relationships with diverse audiences through all external communication channels.

Specific responsibilities include:

  • Content planning, creation and implementation – Creates and/or sources appropriate written and visual content for external communication channels. Creates and organizes content calendars for social media channels, newsletters, and websites. Develops and implements ongoing communications deliverables.
  • Community building – Engages and builds lasting relationships with stakeholders and community members through all external communication channels.
  • Knowledge sharing –Shares relevant and meaningful content for diverse audiences through social media channels, newsletters and websites.
  • Administration and logistics  Books meetings and plans small events, coordinates with service providers, responds to external inquiries, and other tasks as required
  • Promotion – Delivers effective marketing campaigns and initiatives for all educational opportunities, support services, fundraising, and other organizational events and projects. Works with vendors and advertisers to create promotional collateral and campaigns.
  • Branding and style – Ensures organizational brand and style guidelines are followed in all communications. Provides support to internal staff on ensuring the appropriate branding of all external-facing content.
  • Content management – With support from the Communications Lead, oversees the day-to-day management of all external communication channels. Adds and updates content on all communications platforms, as necessary, and writes compelling copy.
  • Performance monitoring – Produces performance indicator reports to provide insight regarding audience engagement, reach, and other key evaluation metrics as established by the Communications Lead.

Requirements and qualifications:

Education

  • Bachelor’s degree or diploma in a relevant field or equivalent combination of experience

Experience

  • Minimum two years of experience in an external communications role is desired, preferably with a non-profit organization
  • Previous experience working with marginalized populations is an asset

Key skills, knowledge, and abilities

  • French/English fluency – Has strong written and verbal communication skills in both English and French.
  • Communication – Uses best practices in communicating to diverse audiences, including people experiencing stigma and marginalization (e.g. people with pain, people who use substances, LGBTQ2S communities, Indigenous peoples, etc.).
  • Interpersonal – Maintains a positive and respectful attitude when working with others. Is service-oriented and a team player. Can comfortably interact with a diverse range of stakeholders.
  • Self-directed – Able to determine priorities and meet deadlines with minimal supervision. Finds relevant and appropriate content to share with patient and provider audiences with minimal supervision.
  • Proficiency – Well-versed in using a diverse range of digital tools: Hootsuite, Google Analytics, Google AdWords, CRM systems (e.g. Blackbaud), MS PowerPoint, CMS systems (e.g. Drupal), and creative software (e.g. Adobe Photoshop, Canva). Comfortable learning new technologies.
  • Problem-solving – Confidently navigates through challenging and/or unexpected circumstances, including managing potential conflicts and/or urgent situations that may arise with community members on social media platforms. Responds to challenging situations in a respectful and helpful manner. Uses good judgement to alert the Director of Communications to escalating issues.
  • Collaboration – Works well with others on collaborative projects and tasks. Responds well to competing demands.
  • Entrepreneurial – Seeks new opportunities for organizational growth through external communications channels and partnerships. Experiments with new content and material to further improve engagement metrics across all communications channels. Identifies and shares relevant opportunities with other portfolios.

Reports to: Director, Communications

 

Compensation and work context:

The initial salary for this position ranges from $45,000 to $60,000 with a competitive benefits package, including four weeks of paid vacation, health and dental coverage with a flexible health spending account, a remote-work stipend, and an employer-provided RRSP match. This position will be unionized (a member of the BC General Employees Union).

This is a full-time, work-from-home position (37.5 hours a week). Pain BC is committed to the principles and practices of an inclusive and equitable employer. We encourage applicants from communities which are structurally marginalized based on race, religion, nationality, sex, age, disability, sexual orientation, gender identity and/or expression.

To apply:

This posting will be open until filled.  Only candidates selected for an interview will be contacted. Applications and inquiries about this posting can be sent to Kathryn Sutton, Director, Communication at kathryn@painbc.ca.  

To learn more about Pain BC, please visit www.painbc.ca or www.facebook.com/PainBC.