Director, Support Services

Are you an innovative non-profit leader who wants to make a difference in the lives of people with chronic pain? Are you excited by the idea of working collaboratively with people with lived experience, staff, volunteers, and other partners to scale existing programs and develop new ones? Are you committed to addressing issues of health equity and social justice in a progressive organization? This role might be the one for you.

About Pain BC

Pain BC is a registered charity working towards a future where no one is alone with pain. Our efforts are driven through six integrated strategies: preventing pain and intervening early to reduce its impacts, empowering people who live with pain to enhance well-being, educating health care providers to better assess and manage pain, improving systems that impact people in pain, communities and society, combatting stigma and its negative effects and fostering research on pain and pain-related disability.

Since launching over a decade ago, Pain BC has developed a reputation as an international leader in innovative program development and pain advocacy. Cutting across all of our work are commitments to:

  • Leverage partnerships for greater impact
  • Engage people who live with pain in everything we do
  • Integrate a trauma-informed and equity-promoting approach
  • Respond to the calls to action of the Truth and Reconciliation Commission by developing support for Indigenous People with pain in a manner that combats racism and the effects of colonialism

Pain BC’s Support Services portfolio

The portfolio currently delivers three core programs:

  1. The Pain Support Line – a provincial phone line staffed by registered social workers providing psychosocial support, resource connection and system navigation to people who live with chronic pain.
  2. Coaching for Health – a one-to-one lay coaching program overseen by the Support Services Lead; over 50 trained volunteer coaches provide behavioural health coaching by phone and videoconference to people who live with pain.
  3. Pain Support and Wellness Groups – peer-led psychoeducational groups provide community, gentle movement and pain self-management support. While groups are led by over 50 trained peer leaders, they are supported by our clinical team.

All programs are poised for expansion and new programs are currently being assessed for feasibility. Pain BC is fielding inquiries about scaling from multiple jurisdictions and is seeking an entrepreneurial leader who can support further growth and impact.

Director of Support Services: Key responsibilities

  • Leading – Embodies and reinforces the organizational values and models the desired behaviours. Provides timely and appropriate direction and mentorship/coaching to Support Services staff and provides debriefing support and clinical supervision where necessary. Shares knowledge and information within and across portfolios to enable effective decision making. Plays a collaborative role on the Senior Leadership Team. Embraces Pain BC’s leadership role in improving the lives of people in pain.
  • Program development and management – Collaborates with stakeholders to identify needs and opportunities for program changes and new programs. Sets goals for programs aligned with strategic objectives of the organization. Determines ways to enhance impact, effectiveness and efficiency of programs, processes, and people and implements these approaches in a collaborative way. Manages programs to ensure targets are met, risks are mitigated and intended outcomes are realized.
  • Business development – Identifies new opportunities and partnerships aligned with strategic priorities and in service to Pain BC’s mission. Identifies and capitalizes on new funding and revenue generation opportunities. Brings an entrepreneurial mindset to scaling programs within BC and in other jurisdictions.
  • Partnership development – Builds and maintains productive and positive relationships with Pain BC’s stakeholders. Has a proven track record of creating solid relationships with diverse community partners, including Indigenous communities and organizations, newcomer and refugee serving organizations and other equity-seeking community groups. Catalyzes and sustains relationships in keeping with Pain BC’s collective impact model. Supports engagement of, and leadership by, people with lived experience wherever possible across the organization.
  • Performance management – Assists in bringing out the best performance in others through coaching and mentoring. Implements portfolio-specific performance management including setting expectations, on-going feedback, professional development and recognition. Ensures development plans for staff are encouraged and relevant and that any corrective action is appropriate, timely and executed professionally.
  • Planning and budgeting – Develops the annual operational plan and budget for the portfolio, in collaboration with the Support Services staff, Director of Operations, and relevant stakeholders. Collaborates with the Director of Operations to plan work for the portfolio, set targets, forecast resource requirements, identify possible risks and evaluate projects to determine their initiation or direction. Adjusts plans and budget in response to emerging issues and performance vs objectives.
  • Organizing – Ensures the effective scheduling and coordination of resources to optimize portfolio and organizational performance.
  • Monitoring and reporting – Reviews data, analyzes performance results, quality and risk. Collaborates with the Director of Operations on the development and implementation of evaluation across the portfolio. Uses data to inform decisions and adapt plans/budgets.



  • A university degree in social work, counselling, psychology or related discipline required. Master’s degree preferred.


  • Minimum 10 years’ experience managing social service or non-profit programs required
  • Minimum 10 years’ experience leading volunteers and staff required
  • Experience scaling and spreading programs required
  • Clinical supervisory experience an asset

Compensation and work context

This is a permanent, full time position.

The compensation range for this position is $85,000 to $110,000 per annum with a competitive benefits package, including RRSP matching, a health spending account and four weeks paid vacation per annum. We expect to hire in the $85,000 to $90,000 range to ensure room for growth over time. 

Due to the COVID-19 pandemic, the successful candidate will work remotely. Post-COVID, it is expected that some in-person meetings in the Lower Mainland will be required. The successful candidate will need to provide their own home office, computer and cell phone. A stipend will be provided for internet and phone.

Pain BC invites applications from equity-seeking communities, including communities of colour, Indigenous communities, and LGBTQ2S communities.

To apply

Please send applications to This posting will remain available until the position is filled. Only those candidates selected for an interview will be contacted.

To learn more about Pain BC, please see or