Education Programs Coordinator

Are you passionate about social mission organizations? Are you a systems and process wizard who loves to support learning through effective use of technology? This might be the job for you.

Pain BC is a collaborative provincial non-profit organization working to improve the lives of the 1 in 5 British Columbians living with chronic pain.  Our priorities include prevention and early intervention, education and empowerment, health care practice improvement and systems change, as well as stigma reduction and research. 

Partnerships are the cornerstone of our organization; we catalyze strategic alliances with other non-profits, government, health authorities, patient groups, research institutions and the business sector in order to advance our mission. 

Major duties and responsibilities:

The Education Programs Coordinator is accountable to the Education Director for supporting the development, delivery and evaluation of Pain BC’s education programs. The Education Programs Coordinator enhances the program experience of both program participants and external facilitators through their passion for, and commitment to, service.

The primary purpose of the Education Programs Coordinator role is to add value to education programs through activities that bring efficiency within the portfolio for projects and day-to-day activities and support seamless execution at educational events sponsored by Pain BC or its partners. The role also focuses on delivering quality through effective planning, organizing and coordinating activities, the collection and collation of data, and providing an excellent stakeholder experience.

Specific responsibilities include:
  • Administration for education programs – Develops systems and processes to effectively and efficiently administer education programs. Proficiently uses software and databases that support education programs. Supports accreditation activities across the portfolio. Assists with the development of funding proposals as needed. 
  • Coordination of in-person and virtual meetings and workshops – Manages logistics of events including scheduling, organizing, and coordinating people, venues, travel and technology.  Includes the physical and technical setup and support pre, during and post event. Manages the process for distributing evaluations, follow-up and data entry.
  • Service delivery – Prioritizes the experience of participants and facilitators. Listens attentively and responds with care and consideration to questions, requests, and comments. Works to effectively and promptly resolve any concerns.
  • Learner management – Administers the learning management system (LMS), including data collection, data entry and inquiries.
  • Project coordination – Supports education projects through coordinating activities and following up to support the delivery of high quality programs, on time and on budget.
  • Provides information and training – Distributes information to stakeholders. Facilitates training on specific topics.

Requirements and qualifications:

Education
  • Degree or diploma in health, education, business administration or related.
Experience
  • In-person and online event planning and support
  • Professional customer service
  • Professional day-to-day use of online learning and/or business solutions software
  • Working or volunteering in education, health or social welfare
Key skills, knowledge, and abilities
  • Planning and organizing – Takes a proactive, long-range and detailed approach to planning, organizing and executing responsibilities.
  • Technical proficiency – Is a keen and confident user of learning and business software. Quickly learns and masters new technologies and incorporates into work. Can trouble shoot technical problems on the fly and train others on how to use software. Proficient and current knowledge of MS Office, CRM platforms, cloud-based business tools (e.g. SmartSheet), video conferencing software (e.g. Zoom), and learning management systems.
  • Event and project coordination – Takes a disciplined approach to coordinating event and project activities. Anticipates potential challenges and takes appropriate action to mitigate impact. Remains calm under the pressure of multiple competing demands and timelines.
  • Communication – Listens attentively. Communicates thoughts and ideas clearly and professionally both in writing and verbally. Attentive and responsive to the nuances of communicating with different stakeholders. 
  • Service orientation – Provides exceptional and timely care to create a positive experience for all stakeholders.
  • Flexibility – Is  an adaptable problem-solver who can calmly juggle and prioritize multiple competing demands. Sees possibilities and takes initiative to act. Thrives in a high energy, fast-paced environment. Can work collaboratively or independently to deliver high quality results. 
  • Health care literacy – Understands and is interested in issues in medical education, public health, health care systems and policy, or personal well-being.
Reports to
  • Director, Education

Compensation and work context:

This is a 1 FTE position (37.5 hours per week) position. 

The compensation range for this position is $45,000 to $60,000 per annum with a competitive benefits package, including RRSP matching and 4 weeks paid vacation per calendar year. We are aiming for a starting salary of $48,000 but will consider experience and qualifications. 

Pain BC is a virtual organization; the successful candidate will need to provide their own office and be responsible for providing all necessary tools and equipment to fulfill the duties (e.g., home office, computer, phone).

Regular in-person meetings in the Lower Mainland will be required if COVID-19 pandemic restrictions allow for it; for this reason, applicants with easy access to the Lower Mainland / Vancouver, BC will be given priority.

Pain BC invites applications from underrepresented communities, including communities of colour, Indigenous communities, and LGBTQ2S communities.

To apply:

This posting will be open until filled.  Only those candidates selected for an interview will be contacted.

Specific inquiries about this posting can be sent to Helena Daudt, Director of Education at helena.daudt@painbc.ca.

Thank you for your interest in Pain BC. To learn more about Pain BC, please see www.painbc.ca or www.facebook.com/PainBC