Support Worker (Temporary)

Are you passionate about social mission organizations? Are you a peer support worker looking to gain more experience in crisis counselling and therapeutic interventions? Do you have an interest or experience in supporting people who live with chronic pain? This might be the job for you.

Pain BC is a collaborative provincial non-profit organization working to improve the lives of the 1 in 5 British Columbians living with chronic pain. Our priorities include prevention and early intervention, education and empowerment, health care practice improvement and systems change, as well as stigma reduction and research. 

Partnerships are the cornerstone of our organization; we catalyze strategic alliances with other non-profits, government, health authorities, patient groups, research institutions and the business sector to advance our mission.

Major Duties and responsibilities

The Support Worker is accountable to the Pain Support Lead in delivering services pertaining to Pain BC’s Pain Support Line program. The Pain Support Line aims to support people living with pain by providing a safe space to discuss their pain and its impact on their lives and providing information on Pain BC’s and other community resources. The Pain Support Line is open from 9 AM to 4:00 PM on weekdays, and it is expected that the Support Worker will work from 12 PM to 4 PM three days a week. This role includes responding to Pain Support Line calls and written requests, identifying and documenting helpful resources, and providing administrative support to program staff.  

The primary purpose for the Support Worker role is to apply a strength-based, client centered approach to deliver rewarding experiences for the Pain Support Line’s clients. Specific responsibilities include:

  • Client Support –responds to Pain Support Line callers as well as to written requests for support, as directed by the program lead. Applies a trauma-informed, client-centred, strength-based approach to client service. Conducts need and goal assessments, goal setting, and action plans. Assists clients with system navigation and accessing resources to meet practical needs related to social determinants of health.
  • Research – researches client queries and documents applicable community resources for clients in a way that is helpful and easy for the client to understand.
  • Program Support – the Contractor will be responsible for assisting the program lead in updating or maintaining client records, reporting, and other activities as required

Requirements and qualifications


  • University degree, diploma, or applicable work experience in peer support


  • Demonstrated experience in Social Work, Counselling, Psychology, or a related discipline – practicum projects and volunteering experience is applicable
  • Experience in crisis lines or other related services considered an asset

Key skills, knowledge, abilities

  • Strength-based, client-centered, trauma-informed approach to supporting individuals living with pain
  • Comprehensive knowledge and understanding of emotional and mental health issues related to illness, injury, as well as cultural dynamics
  • Ability to use initiative and exercise judgement as required
  • Knowledge of community resources, such as social, health and welfare programs, legislation, and policies
  • Demonstrated ability to assess a client’s situation, needs, and risk on the biological, psychological, social, and spiritual dimensions
  • Problem solving & decision making
  • Communication skills (across various stakeholder groups)
  • Foreign language capacity an asset

Reports to

  • Director, Support Services

Compensation and work context

This is a temporary, position at 12 hours per week position. This is a three-month contract with possibility of extension.

The compensation range for this position is $25 per hour.

This role can be done remotely. The successful candidate will need to provide their own office, including all necessary tools and equipment to fulfill the duties (e.g., home office, computer, phone),but will be provided a stipend to cover some of these expenses.

Pain BC invites applications from underrepresented communities, including communities of colour, Indigenous communities, and LGBTQ2S communities.

To apply

Specific inquiries about this posting can be sent to Danielle Choptian, Social Worker, at This posting closes at 5 pm on October 31st, 2021.  Only those candidates selected for an interview will be contacted.

To learn more about Pain BC, please see or