Are you living with pain? Do you need help? Call the Pain Support Line at 1-844-880-PAIN.
Formerly called Connect for Health
The Pain Support Line continues to operate as usual during COVID-19.
What is the Pain Support Line?
We know your pain is real. The Pain Support Line provides free information, support, and a listening ear to people wanting to talk about their own pain or that of a family member or friend. In addition to supporting people living with pain, the Pain Support Line also responds to enquiries from health care professionals and other organizations.
Hours of operation
Pain Support Line staff are available Monday through Friday from 9:00AM-4:00PM, excluding statutory holidays. Please note we are closed daily from 12:00-1:00PM for lunch.
How can the Pain Support Line help me?
Pain Support Line staff can help you by providing:
- A safe and confidential space to talk about pain and its impacts on your life
- Information on community resources
- Information about pain and self-management
- Information about Pain BC resources and programs
- A referral to another Pain BC program (e.g. Coaching for Health)
If we can’t help you directly, we’ll try our best to connect you with other resources that can. The following are examples of common reasons people with pain call the Pain Support Line:
- Emotional support
- Information about pain clinics
- Finding a family doctor, physiotherapist, chiropractor, psychologist/counsellor or other medical professional
- Mobility/adaptive equipment
- Home care
- Workplace accommodations
- Finding legal/ advocacy support
- Income assistance
- Food security
- Managing anxiety, depression or stress
- Managing relationships
- Social support
- Inclusive recreation
- Communicating with a physician or other health care providers
- Caregiver support
Please note this list is not exhaustive. If your particular concern is not listed, we encourage you to get in touch with us.
Who can call the Pain Support Line?
The Pain Support Line is intended for:
- Residents of British Columbia who live with chronic pain, or pain that persists for three months or longer
- Family, caregivers and loved ones of a person living with chronic pain
- Health care providers and organizations looking for information on how to support a patient or client with chronic pain
How do I access the Pain Support Line?
There are three ways to connect with us:
- Online: complete a self-referral form
- Email: email@example.com
- Phone: call us toll free at 1-844-880-PAIN (7246)
Health care providers can also complete a referral form on behalf of their patients.
Please note that due to a temporary reduction in Pain Support Line staff, our response time may be longer than usual.
What happens if I get sent to voicemail?
If you are connected to our voicemail during business hours, Pain Support Line staff are likely assisting other callers. We encourage you to:
- Leave a message with your name, phone number and the best days/times to reach you
- If you’re comfortable, provide some details on how we can help
- Kindly speak slowly and clearly
You will be served faster if you leave a message than by hanging up and redialing. Messages are returned in the order they are received and take priority over incoming calls.
How often can I contact the Pain Support Line?
You can contact the Pain Support Line as often as you need. Some individuals only need to contact us once to get the support they require. Others may wish to arrange a follow-up call or contact us again when they need more support. We welcome both new and returning clients.
The Pain Support Line is not a crisis line
If you require immediate medical assistance call 911. If you are in distress, or feel you may cause harm to yourself or others, these crisis lines can provide immediate assistance.
Health care providers, organizations and all others with an interest can order free promotional materials here.
Funding for this program is provided by the Government of B.C. and the ICBC Community Grants program.